Staff Travel News

STAFF TRAVEL NEWS


Updates from Rail Staff Travel

Staff Travel Restrictions for Winter 2022-23

In connection with the winter 2022-23 Staff Travel Restrictions:
There are some new CrossCountry services which are now barred for use with Staff Travel facilities.
The Where Can I Go and Restrictions page includes information which TOCs you can use Seatfrog for upgrades (sic) and information on the which refreshments are complimentary. Please ensure you and eligible family members are familiar with and abide by the restrictions and please always check before you travel.

Accompanied child flat fares

If you are retired and aged 60 or over, you can purchase the £4.00 accompanied child flat fare via RST Online. If you have not already registered for RST Online, please contact us via rst@raildeliverygroup.com (please put ‘RST Online’ in the email subject heading) and we will send your RST Online registration details.

To purchase the £4.00 accompanied child fare from your RST Online account, first enter your journey details. When you enter the number of passengers, select ‘0’ for adults if you are travelling on a dated Staff Travel Card box or a Status Pass, and then enter the number of children you want to buy the flat fare for. You will also need to untick the ‘Railcards’ box underneath.

Please be advised that the £4.00 accompanied child fare may not appear if the priv fare is less than £4.00.

Please also note that if you are looking to make a seat-only reservation for yourself, you will need to do this separately (the system will not allow a seat-only reservation and a purchase of accompanied child fares on the same booking).

FIP Coupons

In response to on-going strike action affecting Royal Mail and the impacts on delivery of post, the application lead time for FIP coupons has been increased from 2 weeks to 3 weeks before your outward travel date.

If you wish to apply for any unused coupons from your 2022 allocation, please submit your request by 9 December at the latest. The International Coupon Applications forms are on the RST website here www.raildeliverygroup.com/rst/forms.html#international

Staff Travel Restrictions in Germany on DB-AG services

There is a small list of DB-AG services which are barred to holders of FIP coupons and FIP discounted tickets. The list covering the timetable period from 11 December 2022 to 10 June 2023. Please check before you book www.raildeliverygroup.com/rst/where-can-i-go.html#Europe

Information on Staff Travel Facilities

The RST website has documents which can answer queries you might have about using your facilities. They cover the types of travel and concession available, eligibility of family members, buying tickets and travelling, sleeper services, lists of operators (including open access) which accept facilities), Eurostar, ferry companies etc, and foreign undertakings. It’s worth having a read of these as you might find a benefit you were unaware of.

The main guide to your facilities is the Rail Staff Travel guide for holders of the Staff Travel Card which you can find here www.raildeliverygroup.com/rst/where-can-i-go.html#WhereCanIGoSG

From the Rail Staff Travel by email – 6th December 2022

Winter 2022-23 Staff Travel Restrictions

The Staff Travel Restrictions for Winter 2022-23 are available on the Where Can I Go and Restrictions page. There are some services on which the use of Staff Travel facilities is barred, so please check before travelling.

The Staff Travel Restrictions may be updated during the period of the Winter 2022-23 timetable.

Some Train Operating Companies allow seat reservations to be made online. The instructions are different for each operator. The Staff Travel Restrictions contains information on how staff may do this. For other Train Operating Companies this may be done at National Rail station ticket offices.

From the Rail Delivery Group – 29th November 2022

Unused FIP coupons from your 2022 allocation – 24 November 2022

In December, employees may request any FIP coupons from their current year allocation which they have not used. These coupons will be issued as valid for use until 31 March 2023.

Typically employees must notify RST by 13 December if they wish to apply for any remaining coupons. However due to the Royal Mail and rail strikes, we must bring this date forwards to 9 December 2022.

We are asking that employees submit their requests before 9 December 2022 to ensure we have sufficient time to print and post the coupons to them. The International Coupon Application forms (XX09a and XX09b) are on the Forms page of the website.

Renewal of FIP International Reduced Rate Cards

FIP Cards for 2023/24 were sent out by post on Tuesday 22 November. They are valid for two years from 1 January 2023 to 31 December 2024.

If you have not received them by 2 January 2023, please contact us at rst@raildeliverygroup.com confirming which family members haven’t received their FIP cards. Please do not contact us before 2 January 2023.

Information for all active and retired employees:

  • If you have moved home address and not let RST know and you are unable to retrieve your card(s) , we will charge a replacement fee per card to send them to your new address.
  • If you do not receive your cards at the address we hold for you, we will replace them free of charge if you tell us before 31 January 2023. After this date we will charge a replacement fee per card to send them to you.
From the Rail Delivery Group – 24th November 2022

Elizabeth line – Update

National Rail staff travel facilities are valid on all sections of the Elizabeth line.

Singles/Returns
Fares between Paddington and Abbey Wood are based on the London Underground zonal fares. The easiest way to travel at staff discounted (priv) rate is to use an Oyster Card with the priv discount set. However, Oyster pay cannot be used west of West Drayton so to a ticket must be purchased to obtain staff discounted (priv) rate for journeys starting or ending west of West Drayton.

With a Rail Staff Leisure Card or Staff Travel Card staff discounted (priv) paper singles and returns are also available, but cannot be purchased at stations in the central core. Please note that if using a single or return ticket, break of journey is not permitted at stations between Paddington and Abbey Wood.

Residential Travel
Reduced rate season tickets and Residential Passes are also available for journeys which include travel on Elizabeth line. Please note that any card/pass/season ticket that is from a station between Abbey Wood and Whitechapel to London Terminals will not be valid on the Elizabeth Line to London Liverpool Street.

Duty Travel
Duty Authority to Travel and Freight Duty cards are valid for travel on the Elizabeth line (subject to carrying the required diagram evidence for use of the pass).

Status Passes and Staff Travel Cards (safeguarded staff only)

Gold Status Passes, Silver Status Passes and dated Staff Travel Cards are valid across the whole of the Elizabeth line.

Blue Status Passes are valid as follows:

  • Eastern Region – between Shenfield and Farringdon, and London Liverpool Street and Custom House for Excel
  • London Midland Region – between Paddington and Whitechapel
  • Southern Region – between Abbey Wood and Farringdon
  • Western Region – between Reading, Heathrow and London Paddington
  • Scottish Region – not valid

The maps on the RST website which cover the inter-available routes for Safeguarded Staff will be updated to include Elizabeth line availability as soon as RST receives new base versions from TfL.

Rail Staff Leisure Card renewal for 2022/23 – Update

(This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to holders of a Staff Travel Card (safeguarded employees) who have continuous service in the rail industry since at least 31 March 1996.)

Rail Staff Leisure Cards for employees, and eligible family members valid from 1 November 2022 to 31 October 2023 were posted out 17 October 2022.

If you haven’t received any card(s) please contact us by email at rst@raildeliverygroup.com confirming your full name and address and confirming who has not received their card(s)Shoul. If you don’t do this by 30 November 2022 you will have to pay a replacement fee for new cards to be issued.

A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

If you have not received a card for a child who is aged 18 or over and have not submitted a Child Declaration, please submit form xx05 from via our website www.raildeliverygroup.com/rst/forms.html#family and provide the appropriate evidence to support your application.

From the Rail Delivery Group – 16th November 2022

NR (National Rail) Priv Discount on Oyster for non-safeguarded staff – Update

This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996.

If you want to travel on National Rail services using Priv-rate on an Oyster card, take your Rail Staff Leisure Card to an Elizabeth line station (except Farringdon, Tottenham Court Road, Bond Street, Moorgate, Liverpool Street, Whitechapel and all stations between Reading and West Drayton).

A member of staff will be able to set the NR only Priv discount on your Oyster card using a Ticket Vending Machine. Your Oyster card must be registered before staff can set the discount.

Only some TfL employees have the authority to do this. Please ask station staff to locate the member of staff who can assist.

From the Rail Delivery Group – 15th November 2022

Delays in the delivery of products

Due to ongoing industrial action within the Royal Mail, deliveries of rail staff travel products may be  delayed. Please allow additional time for delivery.

Until further notice the lead time for ordering coupons is 3 weeks before the outward travel date.

From the Rail Delivery Group – 26th October 2022

Rail Staff Leisure Card renewal for 2022/23 – Update

(This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to holders of a Staff Travel Card (safeguarded employees) who have continuous service in the rail industry since at least 31 March 1996.)

Rail Staff Leisure Cards for employees, and eligible family members valid from 1 November 2022 to 31 October 2023 and are due to be posted out 17 October 2022.

If card/s have not been received by 1 November please contact us by email at rst@raildeliverygroup.com confirming your full name and address and confirming who has not received their passes. Please do not email us before this date. Any emails received after 31 November 2022 confirming non receipt of Rail Staff Leisure Card/s will incur a replacement fee per card.

A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card/s.

If you do not receive a card for a new family member who you have only recently completed an application or declaration for, these cards will arrive slightly later and we will email you once they have been posted.

If you do not receive a card for a child who is aged 18 or over and have not submitted a Child Declaration, please submit form xx05 from via our website www.raildeliverygroup.com/rst/forms.html#family and provide the appropriate evidence to support your application.

From the Rail Delivery Group – 29th September 2022

Industrial action at Royal Mail

There is planned industrial action from employees of Royal Mail between 15 and 22 July. Some key services like next day delivery and tracked items will be delayed. Once the industrial action ends, there is likely to be a backlog of items to deliver.

RST will continue to post products but delivery is likely to be delayed. From Wednesday 13 July, we will no longer accept payments for Special Next Day Delivery until Royal Mail is able to guarantee delivery. Also to avoid disappointment we have had to temporarily re-instate the 3 week lead time for FIP coupon requests. All coupon requests with an outward travel date of 31 July or earlier will be posted by 12 July.

From the Rail Delivery Group – 11th July 2022

RST Online – retailing of priv tickets – Further update 30/06/2022

Rail Staff Travel (RST) discounts are available online via a new website, RST Online. We have sent invitations to register to all those active and retired that we hold e-mail addresses for.

If you are an active or retired employee and have not received an invitation and would like to register, please e-mail us at rst@raildeliverygroup.com confirming your full name, home address and postcode. Please put RST Online as the subject of your e-mail.

Requests for family member accounts need to be made by the active or retired employee using form RST Online – Request Access for Family Members XX40.

(Please note that at the current time we are not able to invite active and retired London Underground employees.)

From the Rail Delivery Group – 30th June 2022

Summer 2022 Staff Travel Restrictions

Version 1 of the Staff Travel Restrictions for Summer 2022 has been published on the Where Can I Go and Restrictions page. The Staff Travel Restrictions may be updated during the period of the Summer 2022 timetable. You should check for the latest version before travelling.

Some Train Operating Companies allow seat reservations to be made online. The instructions are different for each operator. The Staff Travel Restrictions contains information on how staff may do this. For other Train Operating Companies this may be done at National Rail station ticket offices.

Belgrade to Novi Sad railway

The Belgrade to Novi Sad railway has been reconstructed and re-opened in March 2022. During the promotional period which runs until 31 May 2022, FIP facilities are not valid on any SV services on this line.

From 1 June 2022 onwards, the use of FIP facilities on IC and Regio Express trains operated by Srbija Voz will be subject to supplements and mandatory reservations which are only obtainable at station ticket offices.

From the Rail Delivery Group – 9th May 2022

Booking FIP travel through International Rail

International Rail is experiencing unprecedented demand for booking enquiries. Although the service requires 3 weeks’ notice for any booking enquiry, over the last two years whilst booking volumes were low, booking enquiry requests have been responded with less than 3 weeks’ notice. The current volume means that it is no longer possible to respond to enquiries at short notice, so booking enquiries will only be responded to where the travel date is more than 3 weeks ahead.

For the foreseeable future, International Rail will not be able to offer an enquiry service by telephone. Please submit your enquiry to them using the Journey Request Form at www.bookmyrst.co.uk

All queries will be responded to but please note that International Rail will always prioritise enquiries with the closest travel dates, so if your enquiry is for travel in several weeks’ time, you may need to wait up to 7 business days before you hear back from them.

From the Rail Delivery Group – 3rd May 2022

Wensleydale Railway

The Wensleydale Railway now offer staff discounted (priv rate) tickets on their standard timetabled services. Staff discounted (priv rate) tickets are not available on special event days, including Santa Specials, dining trains and other premium services.

You can obtain the discount by presenting a valid Staff Travel Card or Rail Staff Leisure Card. (Status Passes, TOC specific passes and other Staff Travel documentation will not be accepted.)

From the Rail Delivery Group – 25th March 2022

Staff Travel Card renewal for 2022/23

Staff Travel Cards for employees and eligible family members valid from 1 April 2022 to 30 June 2023 are due to be posted out starting on Tuesday 22 March.

If cards have not been received by 11 April please contact us by email at rst@raildeliverygroup.com confirming

  • Your full name, address and postcode
  • Which member of your family has not received their passes.

Any emails received after 31 July reporting non receipt of Staff Travel Cards will incur a replacement fee per card. A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

Cards will arrive in the same envelope, however, will be sent separately for:

  • A dependant aged 18 or above where you only recently submitted the child declaration
  • A new family member where you have recently submitted the application

Cards will not be sent for dependants aged 18 or above where a Child Declaration form (XX05) has not been submitted. If you have not received a card for this reason, please complete the XX05 form along with the appropriate evidence to support your declaration.

From the Rail Delivery Group – 8th February 2022

FIP facilities on Euskotren Trena

FIP facilities are now valid on Euskotren Trena services in Spain.

Although the list of carriers on the 2021-2022 FIP International Reduced Rate card does not include Euskotren Trena, the FIP card will be accepted on Euskotren Trena services during 2022. The list of carriers will be updated when the FIP cards are next renewed in December 2022.

One FIP coupon per calendar year is available for active employees only.

FIP coupons are not available for:

The dependants of active employees
Retired employees and their dependants
Anyone who retired before 1 January 2022 and applies for coupons from their 9 and 45 month allocations.

From the Rail Delivery Group – 26th January 2022