Staff Travel News

STAFF TRAVEL NEWS


Train delays and service disruptions
Extract from Rail Staff Travel Guide for holders of a Staff Travel Card

When employees using their national leisure or residential travel concessions are subject to train delays and service disruptions, they should be dealt with no less favourably than the public insofar as the provision of alternative transport, overnight accommodation or compensation (based on actual fare paid if appropriate) is concerned.

Employees should apply for ‘Delay/Repay’ on the website of the TOC they were travelling on.

Sources – RST Refs: 90-011-032/D7602INC, 90-003-003/D7581INC and 90-003-003/D8250INC)

Extract from Rail Staff Travel Guide for holders of a Staff Travel Card version 27. Click to download.

Summer 2024 Staff Travel Restrictions – Update

The Staff Travel Restrictions for Summer 2024 are available on the Where Can I Go and Restrictions page.

Version 2 includes a new facility for Seatfrog upgrades on Greater Anglia services.

The Staff Travel Restrictions may be further updated during the period of the Summer 2024 timetable.

From the Rail Delivery Group – 12th June 2024

Lithuanian Railways – update

This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Staff Travel Card, or those non-safeguarded staff who hold the Rail Staff Leisure Card. This news item does not apply to those who hold the RST Online Leisure Card.

FIP cards and FIP coupons are now valid on LTG-Link services.

FIP coupons can be ordered using the International Coupon application forms.

From the Rail Delivery Group – 30th May 2024

2024 European Footbll Championship in Germany

Due to the 2024 European Football Championship in Germany, DB AG expects exceptionally high demand on its international services.

To ensure a reliable and comfortable journey, the reservation requirement (which already exists on some international journeys to and from Germany) will be extended to the majority of countries bordering Germany.

From 1 June to 1 September 2024 inclusive, a seat reservation will be mandatory for the use of all cross-border long-distance trains between Germany and neighbouring countries (except on trains to Switzerland via Lindau-Reutin – St. Margrethen and trains to Luxembourg).

The reservation requirement is shown in the timetable information on bahn.de.

Tickets for this travel period are automatically issued with a free reservation when purchased (including by presenting the international discount card) (digitally or through staff-operated sales).

Holders of FIP coupons or International Senior Manager Free Passes must purchase a paid reservation via commercial booking channels.

If a reservation is not made, a reservation fee plus a processing fee of Euro 30.00 will be charged on board the train.

P&O Ferries

Rail Staff Travel is ending its reciprocal travel agreement with P&O Ferries.

Rail Staff Leisure Cards and Staff Travel Cards will not be valid for any free or discounted travel on the P&O Dover to Calais and Hull to Rotterdam ferry services after 31 October 2024.

From the Rail Delivery Group – 16th May 2024

Staff Travel Card renewal for 2024/25 – updated 20 March 2024

This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Staff Travel Card. This news item does not apply to those who hold the Rail Staff Leisure Card or RST Online Leisure Card.

Staff Travel Cards for employees and eligible family members valid from 1 April 2024 to 30 June 2025 were posted out starting on 19 March. If we hold an email address for you, we will email you to let you know when they have been sent.

Please allow Royal Mail sufficient time to deliver these. We are not able to start issuing replacements for cards not received until 4 April. If you haven’t received them by this date, please contact us by email at rst@raildeliverygroup.com confirming:

  • your full name, address and postcode
  • which member of your family has not received their passes.

Please do not contact us before 4 April to report non-delivery as we are not be able to issue replacements until after that date.

If you don’t receive your cards, you must let us know by 31 July 2024 providing the information as detailed above for us to issue replacements for free. Any emails received after 31 July 2024 reporting non receipt of Staff Travel Cards will incur a replacement fee per card. A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

Cards will arrive in the same envelope, unless:

  • you have a child dependant aged 18 or over and you had to submit a child declaration. These will generally be sent a little later, but we will email you once they have been posted to you.
  • you have submitted an application to add a new family member to your record in the last few weeks. Again, we will email you once they have been posted to you.
From the Rail Delivery Group – 20th March 2024

Luton DART – Update

Luton DART is a private commercial service between Luton Airport Parkway station and Luton Airport.

There are no agreements in place for the acceptance of any rail staff travel product on Luton DART services to allow for free travel. If you are using a staff travel product for free travel (i.e. Status Pass, Staff Travel Card with a dated box, or a TOC specific product) on National Rail services to Luton Airport Parkway and wish to use the Luton DART service to travel to Luton Airport, you must obtain a ticket at the public rate from the Luton DART company.

Until 3 March 2024 you can purchase staff discounted (priv-rate) through tickets to travel from National Rail stations via Luton Airport Parkway to Luton Airport, which includes travel on Luton DART, but the pricing of that ticket only provides the staff discount (priv-rate) on the National Rail leg of the journey.

From 3 March 2024 Luton DART will accept priv-rate tickets. You will be able to purchase staff discounted (priv-rate) through tickets to travel from National Rail stations via Luton Airport Parkway to Luton Airport, which includes travel on Luton DART. All other staff travel products for free travel will not be accepted.

From the Rail Delivery Group – 14th February 2024

Priv rate on Caledonian Sleeper

To enable a full review of the available capacity on Caledonian Sleeper services, new bookings for berth-inclusive priv fares on Caledonian Sleeper won’t be taken for the next 3 weeks. We will update this news page once we have further information.

From the Rail Delivery Group – 13th February 2024

Travel Tips for Europe updated

A new version of the Travel Tips for Europe has been uploaded to the Where Can I Go and Restrictions page. The main updates in this version are:

  • A list of stations in the Netherlands where FIP discounted tickets can be purchased at a ticket office.
  • Updates to pages on travel in Norway on Vy Group services.
  • Significant updates to pages on travel in France on SNCF services.
From the Rail Delivery Group – 18th January 2024

New ticket types with staff discount (priv rate) on some LNER routes

As part of the simpler fares initiative, LNER are introducing new ticket types on some routes from 16 January 2024 for travel from 5 February 2024 and withdrawing Off-Peak tickets. Anytime ticket types will still be available on all routes.

As an alternative to Off-Peak tickets, staff discounts (priv rate) will be available on a particular 70min Flex price point, and also an Advance Purchase price point. For more details on the terms and conditions associated with the 70min Flex fare please see this page on the National Rail website www.nationalrail.co.uk/ticket-types/tickets/dma

Details of the terms and conditions associated with Advance Purchase ticket types are available at www.nationalrail.co.uk/tickets-railcards-and-offers/ticket-types/advance-tickets

The terms and conditions attached to the staff discounted (priv rate) 70min Flex fare and Advance Purchase fare, including the rules around refunds and changes, are the same as those which apply to public rate versions of these ticket types. These tickets are quota controlled, so subject to availability and Break of Journey is not permitted.

You will be able to purchase these tickets through RST Online. If you hold a Staff Travel Card or Rail Staff Leisure Card, then you can also purchase them from a National Rail ticket office. Please note that these ticket types cannot be sold on board a train.

The announcement on the LNER website about the public versions of these ticket types is here www.lner.co.uk/news/lner-launches-pioneering-pilot-to-further-simplify-fares

From the Rail Delivery Group – 16th January 2024

Lithuanian Railways

IMPORTANT – see updated information 6th February 2024

LTG-Link, the passenger division of Lithuanian Railways, is joining the FIP scheme from 1 January 2024.

FIP International Reduced Rate Cards issued by Rail Staff Travel held by active and retired employees and their dependents will be valid for discounted travel on LTG-Link services from 1 January 2024. The list of carriers on the FIP International Reduced Rate Card does not currently include LTG-Link but the cards will be accepted for discounted travel. When the FIP cards are renewed in December 2024, LTG-Link will be added to the list of carriers.

FIP coupons are available for active employees only with a travel date of 1 January 2024 or afterwards. The allocation is one per calendar year.

FIP Coupons are not available to:

  • Retired employees (including those who retire before the 1 January 2024 and use coupons from their 9 or 45 month allocations)
  • The dependants of active or retired employees
From the Rail Delivery Group – 7th December 2023

Rovers and Rangers in RST Online

It is now possible to purchase staff discounted (priv rate) Rovers and Rangers from RST Online. You can do this if you hold a Staff Travel Card, a Rail Staff Leisure Card or an RST Online Leisure Card.

If you are not sure what Rovers and Rangers are, there is more information on the National Rail page here www.nationalrail.co.uk/tickets-railcards-and-offers/ticket-types/ranger-and-rover-tickets/

The option to purchase is available in the desktop version of the website. The ability to purchase in the mobile version of the website will follow later. If you are using a smartphone or tablet you can access the desktop view of the website using the menu option on the top right hand side of the screen.

Only Rovers and Rangers which can be sold with the staff discount (priv rate) are available. Those which have no staff discount (priv rate) are not sold by RST Online.

You can purchase a Rover or Ranger with a start date of between 7 and 14 days from the date of purchase. Rovers and Rangers are printed and posted to you by 1st class post. There is no other fulfilment option available.

If you purchase a Rover or Ranger and no longer require it, then you can apply for a refund up to the start date.

From the Rail Delivery Group – 4th August 2023

New RST PO Box and address

Following an office move, RST has a new PO Box for the receipt of items via Royal Mail. Please use this address to post letters or passes to us:

Rail Staff Travel
PO Box 80612
London
EC4P 4NH
From the Rail Delivery Group – 1st August 2023