Staff Travel Facilities Information

Using your Rail Staff Travel facilities during the Covid-19 outbreak period

While government advice on the easing of lockdown continues to evolve, at the moment the message is still to avoid using public transport where possible to keep seats free for those who need them most.

Clearly, however, more people may be considering making journeys by whatever means as the leisure and hospitality sectors re-open. If you are making a journey consider travelling by alternative means, such as walking or cycling.

If you do need to take the train, we ask that you follow this advice and any specific guidance issued by your Train Operating Company.

Additionally this advice is subject to local variation, for example in areas experiencing a local lockdown.


  • Travel at quieter times so that operators can ensure there is capacity for essential workers and other commuters.
  • Wash your hands before and after your journey and carry hand sanitiser with you if you can.
  • Wear a face covering unless you are exempt, this includes inside rail stations and on trains.
  • Buy your ticket before travel if possible using contactless payment

Use of all Rail Staff Travel facilities is subject to supplementary Rail Staff Travel restrictions this year. Some operators will only allow you to travel if you have made a reservation before boarding. The information on how do to this and the restrictions are published here and updated frequently as the travel situation changes.

Some operators may introduce queueing for services at busy times, including weekends, to restrict passenger numbers on specific services.

FIP coupons –This only applies if you are eligible for these

We are trialling a temporary solution to issue FIP coupons. The postal service is experiencing delays in some areas. Once available, applications must be made a minimum of three weeks before your intended outward date of travel.

Whilst we hope we will be able to fulfil all applications, this temporary solution has a limited production capacity. If the number of applications exceeds the capacity, we may have to suspend the service. Please only apply for FIP coupons if you are certain that you will be travelling and bear in mind that there is a risk we will not be able to deliver coupons in time for your trip.

We will update the news page of our website when we are able to accept applications again.

If we post coupons to you, we will no longer accept unused ones back (including images of them cut up), even if they do not arrive in time for your travel date.

Please remember you can use your FIP cards for discounts of between 50 and 75%. More information in our Travel Tips for Europe guide is available at

Staff Travel Card

You should have received your Staff Travel card for 2020/21, If you have not, please reply to this email confirming your address and which cards you have yet to receive. If you do not do this by the end of July, then you will need to pay for any replacements.

Please note that the 2019/20 Staff Travel Card expired on 30 June 2020 and is no longer valid for use.

Payment for lost cards and passes

As we currently cannot accept calls, we have changed our processes for paying the replacement fee.
When you submit a Replacements form (XX10) please provide a phone number. We will then e-mail you to confirm we will be calling, and  one of the RST team will take the payment over the phone.

Heritage and Leisure Railways

Heritage and Leisure railways are a big part of Britain’s tourist industry. Although mostly run by volunteers they all have fixed costs and have suffered from the disruption to the tourist industry this year. Many are starting to reopen and will want to welcome as many visitors as possible. Please consider supporting them later in the year.

Your Staff Travel Card gets you a discount on many of these. You can find a list of them in our Where Can I Go guides which you can find here.

If you do intend to visit one of them, please do so in accordance with the travel guidance as outlined above.

Moving house?

If you change your home address, you must let Rail Staff Travel know as well as RPMI. This ensures that you continue to get your facilities delivered to the correct address.

Help all retired employees receive news from Rail Staff Travel

E-mail is the quickest way for us to keep everyone informed of Rail Staff Travel issues. If you have friends also in receipt of Rail Staff Travel facilities who have not received this newsletter, please encourage them to provide their e-mail to Rail Staff Travel.

We are trialling a new tool for sending these emails, so it’s possible some will go into recipient’s junk/spam or promotions folders. If you have friends who have not received it, please ask them to check all folders.

Yours sincerely

Sarah McAdam
Scheme Compliance Manager

Rail Staff Travel | Rail Delivery Group

RST, PO Box 72071, London EC1P 1JD |